Terms and Conditions

PRICES: Prices are suggested list and are subject to change without notice. Orders will be invoiced subject to prices at time of shipment F.O.B our factory.   

CHANGES & CANCELLATION: Cancellation and/or change to an acknowledged purchase order must be in writing and will be processed subject to our ability to do so. No cancellation or changes will be accepted once manufacturing is in process or equipment has been shipped as per customer’s original order.

RETURNS: A return authorization (RA) is required for all returned equipment. Only returns marked clearly with the RA on the outside of the box will be accepted. To obtain an RA please contact our customer service department at 519-896-3330. Shipping must be prepaid and additional restocking fees may be applied. All returns must be in original condition and packaging.  No returns will be accepted with personal apparel items or custom made to order equipment.

SHIPPING: All delivery dates quoted are approximate. Orders may be shipped complete or in partial shipments.

SHPPING CLAIMS: Once the product leaves our shipping dock, we relinquish responsibility. Customers must note all visible damage to cartons or carton shortage immediately upon receiving shipment and direct all claims to the transportation company responsible for delivery.

NOTICE OF CLAIM: Please notify us in writing of any deficiencies or shortage immediately. Unless written notice is received within 5 days of delivery any claim will be deemed waived.